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ABOUT US
 
 
Who are we - Kalpvriksh?
 
Kalpvriksh is a social enterprise that aims to explore Indian crafts and curate exclusive handcrafted products from all over India, right from where they are created by our exceptionally talented artisans and craftsmen and deliver these to our customers at great value. In the process, it is our endeavor to support the rural artisans in our small way by creating livelihood opportunities and following fair trade principles that ensure a better life for them. 
 
 
What does name Kalpvriksh mean?
 
Kalpvriksh is a divine wish fulfilling tree in Hindu mythology. It originated during ‘Samudra manthan’ and has since been celebrated as an ageless wish granting tree. It is our humble effort to make dreams of some of our artisans and craftsmen come true through support from our customers. We also wish to be Kalpvriksh to our customers by bringing to them exclusive arts and crafts with pure ethos of handcrafted world. Together we all win and smile a little more. 
 
 
ORDERS
 
How do I place my order?
 
To place the order, please browse the website www.kalpvriksh.com and add the selected products to your cart. Once you have finished selected the products, please click BUY NOW to proceed to checkout procedure. If you have any problems in placing the order, 
 
How can I check the status of my order?
 
To check the status of your order, log on to www.kalpvriksh.com and go to the My Orders section under My Account. When products in your order ship, we will add tracking information to this page. We will also email you when there is a status update to your order.
 
Are there any hidden charges (taxes) when I make a purchase on Kalpvriksh?
 
There are zero hidden charges when you make a purchase on Kalpvriksh. The prices listed for all the products are final and all-inclusive of taxes. The price you see on the product page is exactly what you pay for the product. Shipping Charges, if applicable will be charged separately. If you opt for Cash on delivery payment method, we may charge a small convenience fee of up to Rs 50, depending on the order value.
 
How do I place a Cash on Delivery (COD) order?
 
All items that have the "Cash on Delivery Available" mentioned on the product page are valid for order by Cash on Delivery.
 
Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select "Pay by Cash on Delivery" and submit your order. 
 
You may receive a call from our customer care for order and address verification. Once verified and confirmed, your order will be processed for shipment. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.
 
Terms & Conditions for COD Orders:
 
The maximum order value for COD is Rs 10,000
e-Gift Vouchers cannot be used for COD orders
Cash-only payment at the time of delivery.
Valid only for delivery in India
 
 
Can I cancel my COD order when it reaches me?
 
Once an order has been shipped, it cannot be cancelled. Please accept the order when you get it as the courier person will not take the product back. In case you wish to return the product, follow the process outlined in the return policy.  Refusing the COD orders may result in removal of COD facility on your account. 
 
PAYMENTS 
 
How do I pay my order?
 
Kalpvriksh accepts payments made using following channels
 
1. Credit Cards/Debit Cards       Visa, Mastercard                    
2. NEFT/RTGS/IMPS                 
3. Cash Cards
4. Cash on Delivery
5. Mobile Payments
6. Store Credits
7. Paytm-Wallet
                
 
Do you accept payment made by credit/debit cards issued in other countries?
 
Yes! We accept VISA, MasterCard cards issued by banks in India and anywhere in the world. 
 
Are there any terms and conditions for a Cash on Delivery purchase?
The maximum order value for a Cash on Delivery (COD) payment is Rs 10,000. It is strictly a cash-only payment method. 
 
E-Vouchers or store credit or cheques etc. cannot be used for COD orders. We accept COD payment only in Indian currency. Foreign currency cannot be used to make a COD payment. The COD facility is applicable only for delivery in India. For delivery to international addresses, please pay using PayPal.
 
Important Points Before placing the order
 
COD orders can be delivered only at select locations.  Please check if your location has a COD facility – this is          available on product and checkout page.
COD orders cannot be combined with Gift Vouchers or any other promotions.
For COD, maximum order value is Rs. 10000
 
 
 
Is it safe to use my credit/debit card on Kalpvriksh?
 
Your online transaction on Kalpvriksh is secure with the highest levels of transaction security currently available on the Internet. 
 
Kalpvriksh has collaborated with a very reputed payment gateway Paytm that adopts very stringent and internationally credited security measures to ensure that customer’s personal information and credit card details are well protected. Paytm server is behind state of art security firewalls that guarantee that your information is inaccessible to any third party. 
 
How can I get more information, if my credit/debit card transaction is declined?
 
To protect the card owner’s privacy, Credit Card companies do not tell us the reason why a customer’s transaction has been refused. You should contact your credit Card company to get more information on reason why your payment has been declined. Please contact your bank for any payment issues with debit card transactions. 
 
What if I make a purchase using my debit/credit card, and the amount gets charged to my card but the order is not successfully placed?
 
This is not likely to happen, but just in case it happens, please contact customer care and we will refund your money within 5 working days.
 
 
SHIPPING
 
 
How does Kalpvriksh ship products?
 
We ship products to you using reputed courier companies and speed post depending on the area of delivery. All of our products are stringently quality checked before we package them and ship it off to you. We take utmost care in packaging the products to avoid any damage during transit. Most of the products are shipped directly from warehouse within 1-2 days of order confirmation. However, some of the products we sell may be handmade upon purchase, which can increase the shipping time. Please make sure to check the "Shipping and Delivery" details on the product page to see the item's estimated delivery time. 
 
What are Kalpvriksh shipping charges?
 
Please refer to our Shipping & Delivery Policy to learn about shipping charges. The charges vary according to order value and are subject to the total weight of the products in the order.
 
 
RETURNS
 
 
What is Kalpvriksh’s return policy?
 
We are quite fair and friendly regarding returns. Our Return Policy can help clarify how to go about returning items in your order. You can also email us, if you have any questions, and we'll do everything we can to help.
 
What if I have a problem with an item that cannot be returned?
 
Give us a call or write to us, and I'm sure we can work something out. We want to make life easier for you.
 
 
 
ACCOUNT
 
What if I forget my password?
 
Just click on Forgot password link on the login screen and give your email id. You will receive instructions on your email for changing the password. If you still have any trouble, please contact our customer care team. 
 
How do I change my username or email address?
 
Once you log into your account, use the Settings icon to change your Account Info.