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Shipping Policy
 
What are the shipping charges on Kalpvriksh.com?
 
Kalpvriksh offers free shipping within India on order value of Rs 750 and above. For orders below Rs 750, a small shipping fee of Rs 50 is charged  
 
How long will it take to receive the ordered products?
 
We attempt to process every order and ship it within 1-5 days. Your order will get delivered within 3-7 business days depending on your location in India. In some cases, it may take longer to receive the shipment depending on your accessibility. You will be informed of the expected delivery date via email and SMS. 
 
What should be done if my package has been opened or tampered with
Please do not accept a shipment that has been tampered with in any way. Just return the package to the delivery boy at the time of delivery and call up customer care to lodge a complaint. We will resend the order to you. 
 
 
What if I receive a wrong product?
 
In case you receive a wrong product, contact our customer care and we will arrange return pick up and deliver the correct product at no extra cost.
 
 
What is the Estimated Delivery Time?
 
The estimated time of delivery is mentioned on every product page. It may differ from one item to another. 
 
All orders ship out from Kalpvriksh.com within 1-5 business days. The delivery date of goods can be calculated as follows:
 
(Time of order) + (Order Process Time/Address Verification Time*) + (Shipping Time) = Total Delivery Time 
*When applicable.
 
 
Are products to be delivered insured during shipping?
 
All products are insured against theft and damages incurred during transit. If you receive a package that is open or visibly damaged, please do not accept it. You could refuse the accept the parcel with a comment about tampered shipment on the courier sheet and take a picture of it, if possible. Contact our customer care to inform us of the same. 
 
How will the delivery be done?
 
We ship all deliveries through reputed couriers 
 
If there is no courier service available in your area, we will ship your order via Government Registered speedpost. 
 
 
What about hidden costs (GST etc.)?
 
There are no extra taxes, hidden costs or additional shipping charges other than mentioned on the website in your final order details. What you see is what you pay.  All taxes are included in the product price.
 
Can the shipping address be changed once the order has been placed?
 
That shouldn’t be a problem if your order hasn’t been shipped. Just contact the customer care to put in your request from your registered email id or call us on customer care numbers. We will let you know if that is possible.
 
 
Does Kalpvriksh deliver internationally?
 
Yes, we deliver products internationally. 
 
For International shipping, please write with product details to customer care. They will get back to you with shipping charges.
 
Are there any extra charges on international orders?
 
Product prices are as mentioned on the website in the respective currency of the country. However, shipping charges are levied for delivery to international addresses. Apart from this, any custom or import duty is applicable to the product in the country of delivery, it has to be borne by the customer. 
 
The product will be delivered to your door and any additional custom/import duty, if applicable, will be collected on as is basis, at the time of delivery by our courier.
 
For shipping charges applicable, please use the shipping calculator to know the charges. 
The payments will need to be made via Paypal using VISA, Mastercard or net banking.
 
Is it possible to receive shipment on holidays?
 
It is not possible to deliver your products on holidays unless the shipping company is working on those holidays.
 
 
Do you process your orders on holidays?
 
You can place your orders on our website on holidays. The orders will be processed on the next working day. 

Planning to buy your products as a surprise gift, can this be arranged?
 
We’d love to help you plan your surprise. We can expedite your delivery, or even ship your order to the address you want. Please contact our customer care for any special requests. 
 
 
 
 
Can this be gift packed?
 
Yes. We will deliver your gift in an attractive gift pack at a minimal price of Rs 30. You may select gift pack option while finalizing your order. You may also get a personal message added to go with your gift.
 
How can I track my order?  
 
You will receive an email notification and SMS, the day your order has been shipped with a confirmation of shipment and a tracking number. You can use this number to track your shipment on the courier website.
 
For Security reasons, Kalpvriksh.com ships to street addresses only, and not to PO Boxes or similar addresses.
 
In the event your order cannot be shipped you will be contacted immediately by e-mail and informed the reason for the delay.